In this section...

Network Management Services

Comprehensive support

  • Remote and onsite
  • Includes whole network infrastructure, all servers, workstations (computers), laptops and tablets

A team you can trust

  • You’ll have access to a dedicated team of
  • Experienced 1st-3rd Line ICT Technical Engineers
  • Specialist school ICT Consultants and we take care of liaison with third-party suppliers to support specialist software/systems take the stress out of strategising
  • Consultancy for ongoing ICT strategy, budgeting and project planning
  • Integration and management of Google G Suite / Microsoft 365 & Office 365 cloud platforms

When things go wrong

  • Immediate response for critical devices such as whiteboards and teaching computers
  • Support across operating systems (including Windows, Mac OS X, Android and iOS devices) workstation replacement after critical hardware failure
  • Projector lamps and unit replacements
  • Fault investigation for AV hardware with escalation to third parties as required troubleshooting for peripheral devices such as visualisers and cameras
  • Printer support

Monitoring and maintenance taken care of

  • Backups and data exports
  • Updates as required for agreed software
  • Installation and maintenance of school anti-virus software
  • Management of London Grid for Learning provided services

Network building

  • Installation/maintenance of print server
  • Multi-tiered support for network infrastructures (e.g. switching and routing, internet connectivity, complex cabling and fault diagnosis)
  • Wireless network management, configuration and support
  • Network accounts, permissions and secure access to shared resources
  • Remote access

Cost-effective procurement

  • Procurement support with no mark-up
  • Refurbished devices
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